Utility accounts are delinquent if payment is not received by the specified due date. If your water has been shut off, pay your bill immediately! You can make a payment at City Hall, 101 E Kansas Street, through the Online Utility Bill Pay system (must be registered user) or by calling 816.495.0704.
A 10% penalty is applied to the account two days after the due date and a delinquent notice is mailed with information about shut off schedules. Shut offs are scheduled on the second Monday following the due date. The past due balance plus a $25 reconnect fee and $150 deposit is assessed at shut off time.
Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.
Customers who make payment before 2 p.m. will have water service restored the same day. Customers who make payment after 2 p.m. will have water service restored on the next business day. Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection. Meter technicians will not reconnect service and leave water on if the customer’s meter indicates that water is flowing through the meter.