FAQs • Liberty • CivicEngage

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Animal Control

1. What is required for owning a dog in Liberty?: The City of Liberty requires that all dogs over the age of four months receive a rabies vaccination from a licensed veterinarian. All dogs must be licensed with the City; the license tag must be worn and visible on the animal any time the dog is outside of a private residence. Licenses are available at the Liberty Animal Shelter, City Hall, and all Liberty veterinary clinics. Proof of rabies vaccination is required. License info»

Yes. By City ordinance, all dogs must be physically restrained at all times, including if the animal is on its own property. Acceptable restraint methods include:

On a leash which is held securely by the owner or a responsible party.
Confined within an enclosed space within the real property limits of the owner. This includes invisible fences, which set a boundary line for the dogs.

City Code»

3. Do I have to spay or neuter my pet?: Liberty Animal Control recommends that all dogs and cats be spayed or neutered to prevent unwanted litters of animals. The City of Liberty does not have any ordinance mandating the sterilization of pets, but City ordinance does require that any female dog that is in heat be confined within a building, in a way such that they will not be accessible to males of the species, except for planned breeding purposes.

4. How many animals can I have in Liberty?: Liberty residents are allowed to own, keep, or harbor up to a total of four dogs and/or cats over the age of four months, in any combination. This includes “pet-sitting” for a friend or relative, fostering for an animal rescue organization, or holding a stray animal.

5. My dog is part wolf. Am I allowed to have her in Liberty?: The short answer is ‘no,’ wolf hybrids are not permitted to be kept in Liberty. By the City’s dangerous animal ordinance, any animal which is a physical threat to humans or other animals, or is wild by nature, is prohibited.

6. I have a problem with stray cats in my neighborhood. Why doesn’t the City pick them up?: There is no specific leash law for cats within the City of Liberty. Many cat owners allow their pet to come and go from the house as they please, and we have found that continuously impounding these animals at the shelter becomes an unnecessary punishment for a pet owner who has done nothing wrong. The Liberty Animal Shelter will, however, accept any cat that is humanely caught within Liberty and brought for impoundment.

7. I was just bitten by an animal. What do I do?: Immediately wash the area thoroughly with soap and water for 10-15 minutes. Call the Liberty Police Department at 816-439-4701 and give the dispatcher as much information as you can: a description of the animal, where it lives (if known), where the animal is now, and your contact information. Contact your physician as soon as possible for follow-up advice.

8. My animal just bit someone. What happens now?: You are required to report the incident to the Liberty Police Department or Animal Control. An Animal Control Officer will impound your animal at the Liberty Animal Shelter for a rabies quarantine not to exceed 10 days. This quarantine is required by the Missouri Department of Health & Senior Services, regardless of your pet’s rabies vaccination status. You will also be issued a summons to appear in municipal court, so that it can be decided how best to prevent a re-occurrence. Requirements of euthanasia or removal of an animal from its home is extremely rare, especially on a first incidence.

9. I don’t live within the city limits of Liberty. Can I still call for Animal Control services?

Liberty Animal Control provides service only within the corporate limits of the City of Liberty. You are encouraged to contact your local animal control, animal shelter, or humane society to receive service for your area.

A list of Kansas City-area animal control agencies can be found http://www.hsgkc.org/resources_animalcontrol.html.

If you live in an area that does not have its own animal control, you may be able to find assistance through the Humane Society of Missouri» http://www.hsmo.org

10. What do I do if I found a wild animal?

The number one answer to this question is, “Leave it alone!” Many wild animals, especially rabbits and deer, leave their young for extended periods of time, so we should not interfere with them. Daylight sightings of raccoons and possums are not unusual and likely don’t require a call to your local Animal Shelter. In the majority of cases, these critters are just going about their daily lives. Check out the links below for more information.

If you truly believe a wild animal is in need of assistance call the Missouri Department of Conservation (see link below) or the Lakeside Nature Center at 816-513-8960 for advice or visit their webpage at lakesidenaturecenter.org.

Resources:

Missouri Department of Conservation webpage on nuisance wildlife, including tips for deterrence
MDC list of authorized nuisance wildlife control operators
Info from the Humane Society of the US on daylight sightings of raccoons and opossums.

Local Missouri Department of Conservation Contact»

11. What if I am having problems with a wild animal in or near my house?

If a wild animal has made an intrusion to your actual living space, call the Liberty Animal Control for assistance removing it from your home. You may also call Animal Control if you observe a sick or injured animal in an area that it could potentially cause a public safety or health risk. If you are having problems with a wildlife infestation, such as bats in your attic or a family of raccoons living under your porch, you will be directed to contact a professional pest removal company to handle the problem.

Resources:

Missouri Department of Conservation webpage on nuisance wildlife, including tips for deterrence
MDC list of authorized nuisance wildlife control operators
Info from the Humane Society of the US on daylight sightings of raccoons and opossums.

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Backflow Prevention

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1. What is backflow?: Drinking water distribution systems are designed with the intention of the water flowing in one direction, from the distribution system to the many various points of use. Backflow is the undesirable reversal of flow in a potable water distribution system through a cross-connection. A cross-connection is an actual or potential link connecting a source of pollution or contamination with a potable water supply. Backflow may allow liquids, gases, non-potable water and other substances, from any source, to enter a public water system.

2. How does backflow occur?: Backflow may occur due to high pressure on the customer side, or low pressure in the water system. Backflow through a cross-connection can contaminate the potable water in a building, on a block, or throughout an entire water system.

3. What is backflow prevention?: Backflow prevention protects public water systems from contamination or damage through cross-connections located in customer facilities. Backflow prevention is typically achieved by placing a backflow prevention assembly between the customer and the public water system. This is called containment backflow prevention.

4. Who is Required to Have a Backflow Device?: In accordance with Federal and State regulations, the City developed a Backflow Prevention Ordinance (see the City of Liberty’s code, Ch. 29 Water and Sewers; Article 3: Water. The purpose of the ordinance is to protect the public potable water supply from possible contamination by backflow through cross-connections. All water customers with known or potential cross connections are required to install a backflow prevention assembly and have it tested annually.
An approved backflow prevention assembly shall be installed where actual or potential hazards to the public potable water system exist. The type and degree of protection required shall be commensurate with the degree of hazard. (More information on the types of hazards and backflow prevention assemblies is available in the City of Liberty Code Ch. 29 Water and Sewers; Article 3: Water, Division 2 – Cross Connection Control).
City Code»

5. Must I have my backflow prevention assembly inspected annually?

In accordance with Federal and State laws, the City requires each backflow prevention assembly to be tested annually. To ensure the device is functioning properly, a certified tester must test it at least annually.

For new facilities, the assembly must be tested when installed.

Letters are sent annually reminding citizens/businesses of their test date. It is then up to the backflow device owner to contact a licensed and certified backflow assembly tester.
If the tester finds the assembly is not working, you must arrange to have it repaired and tested again. It is your responsibility to pay for the test and repairs. The tester is required to provide a copy of the test report to you and the water supplier. To obtain a list of certified testers in your area, call the Missouri Department of Natural Resources or visit their Backflow Prevention webpage (http://dnr.mo.gov/env/wpp/backflow/).

According to City ordinance (in accordance with state regulations), if an owner does not perform the testing annually, it is the Water Utilities right to terminate water service in order to protect the public water system. The backflow assembly test report can be mailed to the Utiltities Department, Attn: Backflow Prevntion, 101 E. Kansas, Liberty, MO 64068, or faxed to 816.439.4513

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Building Division

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1. Do contractors need a license to apply for permits?: Yes, all contractors (general contractors and sub-contractors) doing work in the City of Liberty must have an active contractor business license with the City. More information is available online or by calling the License Clerk at 816.439.4463.

2. When does the city require a building permit or inspection?: The City requires permits and inspections for all structural, electrical, plumbing and mechanical construction that occurs within the City.

3. How do I obtain a building permit?: Building permit applications can be submitted online . Applications are reviewed by City staff for compliance with the 2018 International Building Codes and the City zoning regulations. All applicable fees must be paid by credit card online or by check, cash or credit card in City Hall. For more information, contact the Building Division by phone at 816.439.4534 or you may contact us by email.

4. How are the permit fees calculated?: Permit fees are based upon the value of the project. Permit fees are itemized by trade; on the application, the applicant should itemize construction, electrical, plumbing and mechanical valuations from the total project value. You can view the fees through your online portal application or by requesting an invoice from our office. Refer to our Fee Schedule for more information.
Fee Schedule»

5. When should I request an inspection?: Inspections are performed during construction and a minimum of two-hours notice is needed to allow for scheduling. All inspections will be performed within 24 hours from the time of the inspection request. All rough-in inspections must be approved before any work is concealed. You may request an inspection by calling our recorded line at 816.439.4541 or through your online portal account.

6. How do I request a building inspection?: Inspections are conducted Monday-Friday from 8 a.m. to 4:30 p.m. To request an inspection, call 816.439.4541 or make a request through your online portal account. Please leave your name, phone number, job address and the permit number. All required inspections are listed on the building permit. A two-hour minimum notice is required for scheduling.

7. How do I acquire a temporary occupancy permit?: Occupancy permits and/or certificates are only issued for a project with an existing permit for a new residential or commercial building or for a tenant finish in a commercial building. A 30-day temporary occupancy permit can be issued when approved by the Building Inspector, provided all life and safety items are completed. New buildings require approval from Building, Planning and Engineering staff. All remaining items are required to be completed within the 30-day period. Extension of the temporary occupancy permit may be granted for exterior items affected by weather conditions.

8. Can I construct a detached storage building or garage?: In most residential districts, detached accessory buildings are permissible provided they fully comply with City Code and building permits are obtained. All accessory buildings must respect the minimum setback requirements for the zoning districts in which they are located. For more information, call a City Planner at 816.439.4543.
Accessory Structure Reference Guide

9. Does the city require a building permit for fences?: No building permit is required; however, fences must comply with City Code. Please inquire with a City Planner before you proceed with construction by calling 816.439.4543. If the property is on a corner lot, then the fence must be constructed so that it does not impede into the established site triangle. A Certificate of Appropriateness is required in all historic districts before construction begins. View our Fence Summary Guide for more information.

10. Do I need a permit for a pool?: Permits are required for swimming pools and hot tubs over two feet in depth. All swimming pools and hot tubs require a minimum four foot tall fence around the pool area or yard, per City Code. Fences must also meet the 2018 International Residential building codes (see our Swimming Pool Guidelines for more details). A completed online Building Permit Application with a licensed contractor company, a site plan that includes the location of the required fence, the distances from the pool to the property lines and primary structures and the manufacturer’s equipment information must be submitted. Please see our Swimming Pool Guidelines for more information and to download the Supplemental Handout for in-person applications.

11. Is a permit required to install a lawn irrigation system?: Yes. Lawn irrigation systems are required to be permitted through the Building Division, and the installer must be a licensed contractor. You can apply for the permit online. If sprinkler heads are located in the right-of-way (the first 11 feet from the back of the curb) then a right-of-way permit and a notarized release will also be required. More information about the process for installing a lawn irrigation system and the release form for projects in the right-of-way (to be notarized) is available online (PDF).
Application for Installing Irrigation System»

12. Are there backflow requirements in the City?: All backflow devices for commercial and residential irrigation and/or domestic use are required to be tested annually by June 1 with a DNR backflow form submitted to the City of Liberty Utilities Department by fax at 816.439.4513 or by email. This is a State and City code requirement, and failure to comply will result in the disconnection of the water service to protect the potable water system from cross contamination. Any questions regarding backflow requirements please contact our Utilities Department at 816.439.4762 or by email.

13. What are the requirements to rent a property?: Please view our Residential Rental Occupancy Code (RROC) section to view the rental criteria. For questions please call 816.439.4540 or email .
Residential Rental Occupancy Code

14. Are building permits required for private decks?: Permits are required for decks that are over 30” above grade and all decks that are attached to the primary structure. In order to apply for this permit, please fill out an application online , including one site plan and one set of building plans. For questions regarding the site plan or setback requirements, please contact the City Planner at 816.439.4543. For questions regarding the building permit or building codes, please contact the Building Division at 816.439.4534.

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Code Enforcement

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1. Where do I find information on codes related to nuisance issues?: Check out the Code Enforcement FAQs. If these don’t answer your question, call 816.439.4539 or email codeenforcement@libertymo.gov. To view the City Code look under City Code Chapter 21: Nuisances.
City Code»

2. What is considered outside storage?: Discarded appliances, household items, litter, debris, clutter, unused or broken objects should never be visible from the street or surrounding properties. Store wanted items inside and dispose of unwanted items. Tarpaulins and covers may not be used to conceal outside storage. To arrange a collection of unwanted trash and bulky objects contact a private hauler or Liberty’s trash service provider, Republic at 816.521.3110. The city offers two yearly curb side collection events for excess trash bulky items by appointment, please call prior to putting things outside and to inquire about limits. Also during these two periods a limb and log disposal site is open for residents to haul yard waste. Another option for residents is to subscribe to weekly curbside yard waste collection, also provided through Republic Services. Some auto stores take used tires for a small fee. Other trash and recycling information can be obtained on the City’s website.

3. May I store my blue trash bins outside?: Trash bins, yard waste totes and recycling bins can be stored outside the residence but not at the curb. They must be moved back to the house on the same day the trash is collected. The appearance of the neighborhood is improved when residents store containers out of sight. Carts stored outside and used for trash storage should have closed lids and no trash spilling out.

4. Where can I park additional vehicles if I need more parking space?: All vehicles parked on the residential front yard (corner lots have two front yards) are required to be on improved surfaces, i.e. a driveway or paved parking space. An additional parking space of concrete or gravel can be created without a permit alongside the existing drive, provided that a four foot buffer between the drive and property line is maintained. It can be 20 feet long and nine feet wide. It should be filled with concrete or six inches of compacted gravel and the edges defined with landscaping materials. Once the space has been created on any property, it should be maintained in order to remain a true parking space. Keep in mind, some subdivisions may have homeowner’s association regulations that do not allow the addition of a parking space. At no time should the area parallel to the street be paved or used as a parking space. Vehicles parked on the street should have tires fully on the street pavement and not over the curb or on the grass. Contact a Planner at 816.439.4543 if you have questions about adding an additional parking space.

5. Is a permit required to add another driveway?: Yes, if the drive is to extend to the street. Any excavation or work done in the street right-of-way requires a permit from the City Engineer at 816.439.4503. Working in the Right-of-Way»

6. What are the rules for parking on private property or car repairs?: All vehicles parked outside on a private drive or city street are to appear operable and visibly display a current license. The driveway should be primarily used for the parking of passenger vehicles. Minor auto repairs can be done if the vehicle belongs to the resident, otherwise the vehicle must be stored inside a garage. Tarpaulins may not be used for the outside storage of vehicles in any condition.

7. Who should I contact about abandoned cars or personal property parked on the city street?: Enforcement of unlicensed/inoperable vehicles and cars that appear abandoned or unattended on a city street should be reported to the police department at 816.439.4710. All types of recreational vehicles are required to be parked on private property.

8. Where can I park an RV on my property?: One recreational vehicle is permitted per property. RVs and boats on trailers parked on a drive should not hang over a public sidewalk or past the end of the driveway.

9. What is the height restriction on grass and weeds?: Weeds and grass are not to exceed six inches in residential and developed areas. Citizens are responsible for maintaining and mowing the property to the curb, street or alley where they reside. In certain cases where grass or weeds are not regularly cut, the city may mow the property and bill the cost of the mowing to the property owner. City Code only requires the city to send a one time notification in a calendar year on a property in violation of the weed ordinance. A second violation on the same property with the same property owner is considered a repeat offense. Repeat offenses can be abated by the city and billed without further notice being sent. Any owner interested in a hearing before the director should make that request known within five days after receiving the “Notice to Comply” by making a written request to the director of development. Certainly unforeseeable circumstances can prevent the best of intentions. A phone call to request a short extension upon receiving this letter will be considered. Once the violation is reported or observed, since all the particulars are unknown to us, we have to address the issue at once as vegetation can get out of control rather quickly. Even when violations are sent during rainy periods, the weather usually breaks sometime during the ten days allowing the property owner to mow or trim weeds. On rental properties, the agreement made for mowing the lot is unknown to us so the property owner is responsible. If you no longer own the property in question or believe this report is in error, please advise us at once so we can correct our records. Or if you wish to discuss this matter further please give us a call 816.439.4539 or email.
Weeds / Grass Abatement»

10. Do I need a permit to have a garage sale? Where can I display my signs?: Permits are not required for garage sales; however, the placement of the signs is regulated. Signs should be displayed from private property after obtaining the owner’s permission. Signs mounted on street signs, utility poles within the rights-of- way are subject to removal Info about garage sales

11. What about other types of signs?: A home based business (when permitted by the city) may display a wall sign on the home that does not exceed one square foot in area. No other signs for advertising a business or product are permitted on or off-site. For Rent or For Sale signs are permitted but must be displayed on private property. Incorrectly placed signs are subject to removal. For questions call 816.439.4543.

12. Why is that abandoned house allowed to sit vacant and deteriorate?: Property owners are required to secure a vacant house or structure to prevent unlawful entry. It may be necessary to board up glass windows to prevent damage or vandalism. Sometimes these properties are abandoned, under foreclosure or in probate court for years and may become unsightly, yet may not be considered dangerous. The nuisance ordinance does have minimum requirements for exterior property maintenance. A vacant property can be inspected if reported as a concern for a neighborhood.

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Engineering

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1. Where can I find the latest version of the City of Liberty design criteria and technical specifications?: The City of Liberty design criteria and technical specifications are readily available online through the following link. Any questions regarding the Design Criteria and Technical Specifications or about public works projects or this process should be directed to the Engineering Division at 816-439-4503.
Design Criteria & Technical Specs»

2. How do I obtain a public improvement permit?: A public improvement permit application may be submitted to the office of the City Engineer. The Public Improvement Permit application requires that an associated Performance and Maintenance Bond accompany the application.

3. When do I need to obtain a right-of-way permit?: A permit must be obtained prior to any work performed in the right-of-way. This work may include, but is not limited to, replacing a sidewalk, curb, driveway, driveway culvert, plumbing or other repairs.

4. What is the fee and process for obtaining a right-of-way permit?: The fee for permit and inspection of right-of-way work is $45.00 and is issued through the office of the City Engineer; the permit shall expire after 60 days from the date of issuance. Allow at least 24 hours for permit processing. All persons and entities maintaining, constructing, or installing facilities are required to maintain an up-to-date City Occupational License and up-to-date Liability Insurance conforming to the requirements as detailed in the City Right-of-Way Ordinance passed 1-25-2010. If you are the resident property owner conducting the work yourself, you do not need a City occupational License.

5. What if I need to cut into the street for a utility repair?: Any Person with a Right-of-Way Permit is authorized to use Street Plate Bridging (SPB) to cover open excavations, prior to backfill and restoring the street surface suitable for public use; embedded SPB are required during the months of December through February. SPB shall be marked with the owner’s name and telephone number. A City SPB permit must be obtained for a fee as part of a right-of-way permit application.

6. Can I install irrigation sprinkler heads in the public right of way?: Yes. Contractors installing an irrigation system in the public right of way must obtain an occupation license in the City of Liberty and apply for both a building permit (lawn sprinkler system permit) and a right-of-way permit. By City ordinance, a Release and Indemnification waiver needs to be signed and notarized by each person on the deed prior to applying for an irrigation permit. Backflow devices must be inspected by the City. More information on irrigation permit procedures is available by calling the Engineering Division at 816-439-4503.

7. How do I locate utility lines on my property?: Contact DIG RITE (1-800-344-7483) and the City of Liberty Water & Sewer Division (816-439-4503) for utility line locations to ensure the utilities are marked so than an appropriate distance may be maintained during excavation for the safety of all. Both of these parties will need three working days notification prior to digging.

8. Can I build in a floodplain?: Floodplain development in the City of Liberty must conform to Section 30-100 of the City Unified Development Ordinance and is subject to review by the City Engineer. For developments within a 100-year floodplain, a City Floodplain Development Permit is required.

9. Why do I need flood insurance?: Many people believe federal disaster assistance will come to their aid after a flood. Floods are not always declared a federal disaster. Even when they are, aid is usually in the form of a loan that must be paid back with interest. Flood insurance, on the other hand, pays for all covered losses, and unlike loans, that money doesn’t have to be paid back. Find out more about flood insurance here, or by contacting your insurance agent. For more information on obtaining copies of flood maps, how to read them, and to request map changes that may be warranted, check here or contact the Engineering Division at 816-439-4503.

10. Can I request a change in street parking regulations?: To request a change in public parking, such as "no parking" or restricted parking signage, a Parking Regulation Petition must be completed and returned to the office of the City Engineer. The petition must be completed and signatures obtained by 75% of the residents in the adjacent area of the request. For a better description of the area required for a petition request, you may contact the City engineer’s office for a map of the required signatures before submitting the petition to the city. If you have questions about parking or regulations or the petition process, please contact Engineering at 816-439-4503.

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Fire Department

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1. Is outdoor commercial burning permitted?: Outdoor burning for the purpose of clearing off land for construction or for storm debris removal is prohibited by Liberty City ordinance.

2. How can I obtain a permit application for outdoor burning?

The burning of tree trunks, tree limbs, leaves, brush, and untreated wood requires an application for a burn permit to be made by the individual who owns the property where the outdoor burning will take place. The application must be completed and turned into the Fire Department for approval. After submittal of the application, the site is inspected by the fire department to determine if the site meets requirements for size and distance from other properties and buildings. If the fire department approves the burn application, a burn permit will be issued. The permit will be valid for 90 days unless otherwise noted on the permit. The Liberty Fire Department retains the authority to prohibit burning if hazardous weather conditions exist and to extinguish a fire that becomes a nuisance. All rules and regulations associated with open burning must be followed. If it is discovered that the rules and regulations were violated, the fire department may at their discretion suspend or revoke the burn permit. If the open burning site is within 200 yards of an occupied structure signed waivers from each property owner must be submitted with the burn permit application.

The location for open burning shall not be less than 50 feet from any structure, and provisions shall be made to prevent the fire from spreading to within 50 feet of any structure.

Exceptions:

Fires in approved containers that are not less than 15 feet from a structure.
The minimum required distance from a structure shall be 25 feet where the pile size is 3 feet or less in diameter and 2 feet or less in height.

The application for a burn permit through the Liberty Fire Department is available online. More information about the City of Liberty’s regulations on open burning is also available by contacting the Liberty Fire Department at 816-436-4310.

3. Is outdoor recreational burning permitted?

The City of Liberty does allow small, open, recreational fires. No permit is required, but there are specific requirements and limitations.

The size of a recreational type fire is limited to an area of no more than 3-feet in diameter and 3-feet high.
The fire must be a minimum of 25 ft. from any structure or combustible surface.
Before starting the fire and after extinguishing the fire you are required to contact the emergency dispatcher at 816-439-4701 to advise them of the location of the fire.
The fire must be attended at all times by a responsible adult.
Water must be available to extinguish the fire.

A recreational fire may not be used to burn off debris from routine brush trimming or a storm, which had damaged trees, etc. One may have to extinguish a recreational fire if it is deemed to present a hazard to surrounding property or if it becomes a nuisance to your neighbors. Recreational fires in any of the city parks are restricted to the barbecue stands provided for that purpose. The fire department may also prohibit a recreational fire due to adverse weather conditions.

For more information on recreational fires contact the Liberty Fire Department at 816-439-4310.

4. What kinds of household hazards cause fire to spread?

•Chemicals or combustibles that are haphazardly stored

•Storage too close to heat source

•Storage of flammables, such as gasoline, inside a home

Watering trees, shrubs, and grass will reduce risk of fire spreading to your house. Trim trees and shrubs so they are not in contact with your house.

5. How can I prevent an electrical fire?

•Do not overload outlets. Outlets are designed to have two plugs.

•Contact a licensed electrician if a fuse blows or a circuit breaker trips.

•Keep electrical appliances away from water.

•Never touch a power line or allow anything you use to come in contact with power lines.

6. What is the leading cause of home fires and fire injuries?

Cooking fires are the most common cause of home fires, but are the most preventable. Here is how...

Never leave a stove/oven unattended.
Roll up sleeves and don’t wear loose-fitting clothes.
Keep children and pets in a “safe zone” at least three feet away.
Clean cooking equipment thoroughly.

7. What is the safest way to use a space heater?

Make sure it carries the mark of a nationally-recognized testing laboratory. Follow the manufacturer’s instructions.
Keep the heater at least three feet away from anything that can burn.
Make sure it includes an automatic shutoff feature in case the unit becomes over-heated or tips over.

8. How can I increase my chances of surviving a fire?

Install a smoke detector on each level of your home and outside sleeping areas. Check batteries monthly and change them twice per year. Keep the alarms clean and free of dust by vacuuming monthly.
Develop a home escape plan and practice it monthly. Add realism by practicing at night with lights out.

9. How can I create a home escape plan?

Draw a floor plan of your house showing two ways out of every room. Windows should be considered a secondary exit. Make sure every exit is usable.
Have a meeting place outside, a safe distance from your home. Call the fire department from your meeting place.
Practice your escape plan monthly.

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General

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1. How can I learn about City news and events?: From Utility Bill inserts to social media and email newsletters, the City of Liberty uses a variety of tools to help our customers stay up to date on City news and events. Learn more & connect with us»

2. How do I report a street light outage?: The City of Liberty contracts with evergy for the installation and maintenance of its street lights. All street lights that are malfunctioning should be reported to evergy for repair. To contact evergy, please call 816-513-9595 and report the address, location or pole number of the inoperable street light. You may also submit your report online.

3. Where do I go to vote?: To learn how to register to vote and find your polling place, visit the Clay County Missouri board of Election Commissioners. Clay County Board of Election Commissioners»

4. How do I register for recreational activities?: You can register for many Parks & Rec programs online! You can also register in person at the Liberty Community Center, 1600 S. Withers Road, or by calling 816-439-4360.

5. Are there any jobs available at the City of Liberty?: The City of Liberty posts available positions, including job descriptions, requirements and application materials, online. Jobs»

6. What are the hours of operations for City Hall?: City Hall is generally open 8:30 a.m. - 4:30 p.m. Monday through Friday. City Hall is closed for several holidays throughout the year: New Year's Day* Martin Luther King, Jr. Day Presidents Day Memorial Day* Independence Day* Labor Day* Veterans Day Thanksgiving Day & day after Thanksgiving* Christmas* *When these holidays fall on a weekday, trash and recycling collection will run one day late for the remainder of the week:

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GIS

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1. How does the City of Liberty Use GIS?: GIS is a useful tool for supporting operations such as Fire, Police, Public Works, Community & Economic Development and Parks, as well as decision support for management. GIS functionality is also integrated into a number of enterprise and specialty applications including Energov (permitting), Business Analyst (Economic Development) and Cartegraph (asset management).

2. How often is GIS Data Updated?: Most of the city’s GIS data is updated as needed and as changes occur. In some cases where data is proprietary to a specific department, this requires that the GIS staff is notified when changes are needed. Tax parcel data is owned and managed by the Clay County Assessor.

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Historic Preservation

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1. What is the HDRC?: The Historic District Review Committee. The HDRC encourages the preservation, restoration and adaptive reuse of historic structures. The HDRC also reviews all applications for alterations to the exterior of a structure within locally designated areas.

2. What does it mean to live in a historic district?: Local historic districts have been designated for their unique architectural and historic significance. Exterior alterations made to buildings within historic preservation zoning must first be approved in order to ensure the historic quality of buildings and neighborhoods is maintained.

3. Do I need to get a permit to work on my house?

Any homeowner must obtain the proper building permits from the City for structural, mechanical, electric and plumbing work on their homes, in order to ensure that building codes are satisfied. Exterior work on homes within the historic districts must also be reviewed by the HDRC to ensure that the historic character of the home is not compromised. Once the proposed changes have been approved by the HDRC, a Certificate of Appropriateness (COA) will be issued.

Submit a COA application online »

4. What is a COA and how do I get one?

A Certificate of Appropriateness (COA) is necessary for obtaining a building permit for exterior work on a structure within the City’s historic districts. You can submit the COA application online. If you are not able to submit the application online, please call 816.439.4537 and staff will be able to assist you.

You will be asked to briefly describe the work proposed and list the materials to be used. You and your contractor may already have this information at hand as part of the building permit process. The HDRC meets twice a month to review applications. Meetings are open to the public, and the applicant is encouraged to attend.

application form

5. Does the HDRC tell me what color I can paint my house?: No, the HDRC does not regulate paint color. If you would like suggestions, particularly for a house with ornamentation, contact the Preservation Office at 816.439.4537.

6. I want to replace my old windows. What will the HDRC allow for replacements?: The wholesale replacement of original or historic wood windows is not permitted. However, replacements may be approved on a window-by-window basis when repair is not feasible.

7. Will the City make me restore my house to its original appearance?: No. The HDRC only reviews applications for proposed exterior work that is initiated by the homeowner. When changes are proposed by the owner, the HDRC reviews the proposed changes to ensure that they meet the historic district design guidelines.

8. What if I can’t afford to fix up my home?: There are certain tax rebates and loan programs available to homeowners who are restoring a historic home. In order to be eligible, work must conform to city historic guidelines and the National Register guidelines for historic preservation. Contact the Preservation Planner at 816.439.4537 or via email for more information about these programs.
tax credits

9. I have a plaque on my house; what does it mean?

There are a couple of different plaques that you may see throughout the historic districts. One is the shape of Clay County. The county selected certain homes as important landmarks and identified these with a plaque. Another may be a plaque that says the building is listed on the National Register of Historic Places. This is an honorary designation that does not place any restrictions on the property.

There may also be a Century House plaque, which identifies the year the house was built. The City of Liberty's Century House Project was created to celebrate the rich history of architecture in Liberty. Owners of Liberty houses and commercial buildings 100 years or older are invited to participate in the program. These plaques are available for purchase for any building that is 100 years old or older. Learn more and apply»

Century House program

10. How can I find out the history of my house?: The Preservation Office maintains an inventory sheet for each house in the historic districts, which may include the date of construction and a brief history. A copy of these inventory sheets are also kept at the Clay County Archives. There, you may find additional resources to further your research. The Clay County Recorder of Deeds maintains the real estate deeds and transactions, which will help you identify who owned the house and when it was sold.

11. Is the interior of my house regulated by the Historic District Review Commission?

No. You may alter the interior of your property without approval of the HDRC, but remember that interior alterations would be subject to any necessary building permits.

12. How do I know what I can and cannot do to my home?: The Historic District Review Commission follows two documents when considering applications for a certificate of appropriateness: the Historic Preservation section of the Unified Development Ordinance (city codes) and the Historic District Design Guidelines, which are recommendations for the treatment of historic properties. Information about these documents can be obtained through the links above or from the Community Development Manager by email or calling 816.439.4537.

13. Why doesn’t the city make my neighbor clean up his home?: Unlike neighborhood associations, the city may not force homeowners to do more than comply with basic safety and building codes. In general, the community has not welcomed interference with the rights of private property owners. Derelict properties do drag down the value of the homes around them, however, and community attention and assistance to the needs of neighbors will always be welcomed. Call 816.439.4539 for nuisance issues.

14. Why can’t I do what I want to my own property?: Well, you may, as long as no city codes are violated. Liberty has chosen to make preservation of its historic neighborhoods a priority, however, since it is these neighborhoods that give Liberty its distinctive character and attractiveness. Your community and property values are only enhanced by proper care of your home.

15. What does it cost to get a COA?

There is no charge for applying for, or receiving a Certificate of Appropriateness. There are fees associated with obtaining a building permit, however, if one is required for your project.

Building Permit info»

16. I hear I can’t use vinyl on my home. Why?

Recent years have shown that vinyl does a poor job of protecting the home underneath. Moisture is sealed in, so the structure cannot “breathe”. This provides a haven for termites and bacteria which eventually destroy the structure underneath. Cost is often a consideration for choice of siding or window materials, however there are other better options. The Community Development Manager can provide you with information about other man-made materials which offer better durability at reasonable cost. In addition, state income tax credit programs are available to help with renovation costs only if appropriate materials are used. Use of vinyl will disqualify a home from these programs.

Our Historic Design Guidelines are also a great source of information. The guidelines were written to assist property owners when planning an improvement project, to ensure that the proposed work will help preserve the historic character of the property and the neighborhood. Remember that any exterior changes to property located within the historic districts are subject to review before the project begins.

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Liberty Access Bus

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1. Do I have to be a Liberty resident to receive transportation from Liberty Access?: Yes, Liberty Access provides transportation to Liberty residents and the destination must be in Liberty.

2. Is Wal-Mart in the City Limits?: No, unfortunately, it is not.

3. How far in advance should I make an appointment with Liberty Access?

Doctor appointments can be made 3 weeks in advance.
Essential grocery and pharmacy appointments can be made 2 weeks in advance.
All non-essential rides can be made two days in advance, as schedule allows.
Ongoing medical treatment such as dialysis, cancer treatment and physical therapy appointments can be made for the duration of the treatment.

4. Can I get same day service?: Our schedule fills quickly each day, but occasionally we have openings. Just call and ask.

5. Who can ride the Access Bus?: Liberty Access is open to Liberty residents who are 60 and over or those between 18-59 with a current Social Security disability award letter.

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Liberty Community Christmas Tree - Food Sorting

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1. What are the hours for sorting?: Food sorting will take place at Heritage Hall Dec. 6 and 7, with two shifts (4-5:30 p.m. and 6-7:30 p.m.) each day. Volunteers must sign up online in advance. Space is limited.

2. Are reservations required?: Yes! Due to the large volume of volunteers, we ask interested parties to sign up via a link on the Food Sorting webpage. Space is limited.

3. Do you need a minimum time commitment?: Yes, we ask that volunteers commit to the 1.5 hour shift on the sorting day they select.

4. Can young children volunteer?

Yes! We welcome children ages 6 and up. Adult supervision is required.

Ages 6 to 8: 1 adult for every 3 children
Ages 9 to 11: 1 adult for every 5 children
Ages 12 to 15: 1 adult for every 10 children
Ages 16+: No supervision required

5. Can you accommodate volunteers with special needs?: Yes, please let us know about your needs in the comments section when you sign up online or call 816-439-4424.

6. Can I bring food to donate?: That would be great! All food must be donated by Wednesday evening. Please remember to check the expiration dates on any donations.

7. Can we bring in our own food and drink for consumption?: Due to the limited space and number of people in the Hall, we request no food or drink.

8. What should I wear?: We suggest comfortable, warm clothing. Open toed shoes are not allowed. While the Hall is heated, it is not as warm as a typical office or home. We suggest dressing in layers.

9. How many people can I bring?: Our sorting space is limited. Due to the large volume of volunteers, we ask interested parties to sign up via the link on the Food Sorting webpage. Sign ups open on October 4.

10. Do you need individual volunteers?

Most definitely! Our sorting space is limited, and due to the large volume of volunteers, we ask interested parties to sign up via a link on the Food Sorting webpage.

11. Do you have refreshments available for volunteers?: No, sorry, we do not.

12. What are the hours for sorting?: Food sorting will take place at Heritage Hall Dec. 6 and 7, with two shifts (4 - 5:30 p.m. and 6 - 7:30 p.m.) each day. Volunteers must sign up online in advance. Space is limited.

13. How many people can I bring?: Our sorting space is limited. Due to the large volume of volunteers, we ask interested parties to sign up via the link on the Food Sorting webpage. Sign ups open on October 3.

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Liberty Community Christmas Tree Applicants

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1. When can I apply for assistance?

We will be accepting applications Oct. 4 - Nov. 4. You can apply online or by calling 816-439-4424. Phones are answered Monday-Friday between 8:30 a.m. and 4:30 p.m. Online applications are the preferred method. It’s quick and easy to complete the form online!

Applications will not be accepted after Nov. 4 at 5 p.m. Applications must be submitted over the phone or online; no walk-ins or email.

2. What are the guidelines?: All applicants must live within the Liberty (Missouri) School District boundaries. Children must have permanent residency within the school district, must live with the adult applicant and school-aged children must be enrolled in a Liberty School District school. Children 18 and older, living with applicant will be considered an adult. Please, only submit one application per household. Applications from families who home-school and live within the LPS District will also be accepted. Enrollment and/or address will be confirmed.

3. How do I know if our application is accepted?: If you meet the program's residency requirements listed under "What are the guidelines?", your application will be accepted. If there are any questions about your application, we will contact you.

4. What will we receive?: All accepted applicants will receive 2–3 boxes of canned goods plus perishable food items which may include turkey, eggs, milk, butter and potatoes.

5. Are there gifts for the children?

Based on funds raised, Liberty Community Christmas Tree provides vouchers to our volunteer shoppers to buy a gift for each child. Gifts are usually items needed such as clothes, gloves, hats, coats, etc. The volunteer shoppers will contact your family to ask for sizes, wanted items, etc. for each child.

6. How will I receive these items?: A generous family/individual will sponsor your family. They will contact you for gift suggestions. Please have suggestions available for each child in the $50 price range. On Saturday, Dec. 10 the gifts and food will be delivered to you between 8 and 11 a.m. Please have a member of the household age 18 or older available to receive the food and gifts.

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Liberty Community Christmas Tree-Adopt a Family

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1. How many families can I sponsor?: It is recommended that you sponsor no more than two families. Keep in mind you will need to have space in your car for 3-4 boxes of food, plus the children's gifts, per family on delivery day. An empty car trunk can typically only hold 4 boxes

2. Do I have to spend my own money?: No. A voucher will be provided for you to purchase a gift for each child. Shoppers may spend their own money, above and beyond what is on the voucher, but it is certainly not required.

3. How many boxes of food will I be delivering?: The amount of food donated determines the number of boxes per family. Generally speaking, each family receives four boxes of food. Please keep in mind, the average empty car trunk can only hold four boxes. If adopting two families, you more than likely will have to make two trips.

4. What if I can’t get a hold of the family I sponsor?: When families apply for assistance, every effort is made to get all contact information. For many, their circumstances can change without notice. If you are not able to reach them by phone, please make an effort to go by their house and try to make contact. If after several tries you are unable to contact the family, please notify the LCCT office at 816-439-4424.

5. Does the family I sponsor have to be home on delivery day?: Yes, because we are providing perishable items, we can not leave the food and gifts on their porch! When families apply for assistance, they are instructed to be home on delivery day. When you call to ask for their wish list, it is helpful to remind them of the delivery day and what time you will be coming to their home.

6. How can I make a donation?: 100% of the funds raised goes to the LCCT program for purchases like perishable food items, gift vouchers and paper products for the families. You can make a donation online or by mailing a check payable to Liberty Community Christmas Tree to 1600 S Withers Rd., Liberty, MO 64068.

7. Do we buy gifts for the parents?: The vouchers provided are intended to be used for the children. If you would like to purchase items for the parents with your own money, that is at your discretion.

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Monochloramines

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1. What precautions must dialysis providers take?: Kidney dialysis patients can safely drink, cook and bathe in water disinfected with monochloramine. The digestive process neutralizes monochloramine before it enters the bloodstream. But, like chlorine, monochloramine must be removed from water to be used in kidney dialysis machines. The City of Liberty is working with representatives from Liberty Hospital, the Clay County Health Department and dialysis treatment centers to educate them about this change. If you are a dialysis patient or have questions, call your physician or the dialysis center nearest you.

2. Is monochloramine safe for my salt and freshwater fish?: Chlorine and monochloramine are both toxic to fish and aquatic life. Monochloramine is harmful to fish and amphibians when it enters the bloodstream from water that passes through their gills.
Therefore, like chlorine, monochloramine must be removed from water used for keeping live fish, amphibians and other aquatic animals. This includes Koi, fish, lobster, shrimp, frogs, turtles, snails, clams and live coral. To protect fish and amphibians, use treatment products to remove monochloramine from tap water. These products are readily available at most pet supply stores and aquarium dealers. Leaving water to sit for several days is not an effective method for removing monochloramine.

3. Do I need to change the way I treat my swimming pool water?: No additional treatment should be necessary. However, you might find that there is a slight increase in chlorine demand. That means that you may have to add a little more chlorine than usual to get to the level you typically maintain in the pool after you top it off with tap water.

4. What is drinking water disinfection?: Disinfection inactivates disease-causing organisms in water. Disinfection uses either a chemical or physical process that kills microorganisms like bacteria, viruses and protozoa. Chemical disinfectants include chlorine, monochloramine and ozone. Ultraviolet light disinfection is a physical process. There are 2 types of disinfection: primary disinfection and secondary disinfection.

5. What is primary disinfection and secondary disinfection?: Primary disinfection first inactivates or kills microorganisms. Secondary disinfection maintains a disinfectant level in the pipelines to kill any organisms that may recover from primary treatment or be introduced into the distribution system through water main breaks, leaks or backflow.

6. Why is disinfection important?: Disinfection of drinking water is vital to protect public health from waterborne diseases. The practice of disinfecting drinking water has made many once-common diseases, like typhoid and cholera, a thing of the past in the United States, Canada and other developed countries. In fact, control of infectious diseases by disinfecting drinking water is considered one of the top 10 public health achievements of the 20th Century by the Centers for Disease Control and Prevention (CDC).

7. Will chloramine irritate my skin or lungs while swimming in a pool?: Improper pool maintenance can lead to the formation of trichloramine, a chemical related to monochloramine that has been linked to breathing problems. Trichloramine forms in swimming pools when ammonia from sweat and urine reacts with chlorine.
Inadequate chlorine addition or improper pH levels can contribute to trichloramine formation. Maintaining a pH level of 7.2 to 7.8 in pools is necessary to control trichloramine.

8. Why are disinfection byproducts a public health concern?: Some disinfection byproducts are regulated by the EPA because they pose a potential health risk if consumed at certain levels over many years. New rules reduce disinfection byproduct exposure and related potential health risks. Specifically, the Stage 2 Disinfection Byproducts Rule has more stringent standards and monitoring requirements for two groups of disinfection byproducts, which are suspected carcinogens: trihalomethanes (TTHM) and haloacetic acids (HAA5).

9. Will my home filtration system be affected?: You may find that you have to replace filters (particularly activated charcoal filters) more often than before, though the difference should be negligible. Be sure to follow manufacturer’s recommendations. Check with the manufacturer if you are interested in finding out if your granular activated filter removes chlorine and monochloramine.

10. Are plants affected by water treated with monochloramine?: No, plants, vegetables, fruit and nut trees are not affected by monochloramine-treated water.

11. Does drinking water treated with monochloramine have increased lead levels?: While monochloramine is not more corrosive toward metals than chlorine, it does change the chemistry of drinking water. In certain cases this may cause lead from pipes or home plumbing to dissolve into the water. However, with water quality testing and monitoring, a utility can evaluate and optimize its corrosion control treatment to reduce the possibility of this occurring.

12. What is monochloramine?: What is monochloramine?
Monochloramine is a chemical compound of chlorine and ammonia commonly used as a diluted solution to disinfect drinking water before it is delivered to homes. Monochloramine is formed using low chemical concentrations in a controlled environment. Monochloramine (NH2Cl) should not be confused with dichloramines (NHCl2) or trichloramines (NCl3), two chemically distinct and separate compounds.

13. How common is monochloramine used to treat drinking water in the U.S.?: Monochloramine has been safely and successfully used by water utilities for more than 90 years. More than 1 in 5 Americans uses drinking water treated with monochloramine. Boston, Dallas, Houston, San Diego, San Francisco, Tampa Bay, Miami, Denver, Philadelphia, Minneapolis and many other cities are all successfully using monochloramine to treat drinking water.
In our region, nearly all of the major water systems use monochloramine including Kansas City, Missouri, Independence, Platte County (Parkville), Saint Joseph and Harrisonville in Missouri as well as WaterOne of Johnson County, the Kansas City Board of Public Utilities, Olathe and Lawrence in Kansas.

14. Is monochloramine safe?: EPA states that research and experience to-date indicates monochloramine is safe and beneficial at levels typically used to treat drinking water. In fact, the World Health Organization and the EPA consider monochloramine a safe, effective treatment method of reducing the potential health risk from regulated disinfection byproducts. The EPA evaluated monochloramine safety and set the standard for monochloramine use at a level where no human health effects are expected to occur.

15. Can I drink and cook with monochloramine-treated water?: Yes, monochloramine-treated water will meet or surpass all local, state and federal guidelines for drinking water quality. You can safely drink the water, cook with it and bathe in it. However, like chlorine, monochloramine-treated water must be conditioned or filtered before using it for fish and other aquatic life, and dialysis centers must also take special precautions.

16. Is it safe to wash an open wound with monochloramine-treated water?: Yes, when cleaning an open would, virtually no water can enter the bloodstream.

17. I’ve heard that some people have experienced rashes or breathing problems. Is monochloramine to blame?: In recent years, a small percentage of consumers have expressed concern over health symptoms they believe are connected to monochloramine. Among the reported symptoms are respiratory problems, skin irritation and digestive problems. While the actual causes of the reported symptoms are undetermined, it is possible that some individuals may be sensitive to monochloramine, just as some individuals are sensitive to chlorine. Additionally, if water containing monochloramine exceeds regulatory limits due to improper operation, irritation to the eyes, nose and stomach can occur. The City of Liberty will use accurate and reliable equipment to ensure monochloramine in our system meets all regulatory standards. If you experience symptoms you believe are connected to monochloramine, please immediately contact your physician, the Clay County Public Health Department and the City of Liberty.

18. Can monochloraminated water interact with my medications?: There are no known interactions between monochloramine-treated water and any kind of medication. People on medication should not experience any reactions caused by drinking monochloramine-treated water. If you have a specific concern, please contact your physician.

19. My new home has a pool. Do I have treat the swimming pool water in a special manner?: No additional treatment is necessary. However, you might find that there is a slight increase in chlorine demand. That means that you may have to add a little more chlorine than usual to get to the level you typically maintain in the pool after you top it off with tap water.

20. Are home filtration systems affected by water treated with monochloramine?: You may find that you have to replace filters (particularly activated charcoal filters) more often than before, though the difference should be negligible. Be sure to follow manufacturer’s recommendations. Check with the manufacturer if you are interested in finding out if your granular activated filter removes chlorine and monochloramine.

21. Why can’t I let my tap water sit a few days to remove monochloramine?: Letting tap water sit works with chlorine. Monochloramine lasts longer than chlorine and will not dissipate from tap water like chlorine. You must use drops, tablets or granular activated carbon filters that are specifically designed to remove monochloramine.

22. Is monochloramine-treated water safe for my dog, cat, ferret, monkey, parrot, parakeet, or other pets?: Yes, the water is safe for pets.

23. If I water the lawn, will the runoff harm the environment?: If you use tap water to water your lawn, the small amount of monochloramine in the water will be neutralized by the soil. Lawn watering is not expected to have an adverse effect on plants or nearby aquatic life.

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Municipal Court

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1. Where is the Liberty Municipal Court located?: The court is located in City Hall, 101 E. Kansas St. Liberty, Mo. 64068. Court is held on the second floor in the council chambers. 816-439-4430.

2. Can I get a continuance?: Most cases except traffic accidents and cases with victims or witnesses subpoenaed are allowed one (1) continuance. No continuances the same day as your court date. Contact the court for more information 816.439.4430.

3. Do I need an attorney?: You are not required to be represented by counsel, however, it is your right to retain an attorney.

4. Are municipal court violations misdemeanors?: All charges filed in the municipal court are city ordinance violations; they are not misdemeanors.

5. Can I bring my proof of insurance in before my court date?: No. You must appear in court on the court date and time that was given to you on your citation. With the correct insurance card, your ticket will be dismissed by the City Prosecutor, upon proof shown.

6. How do I get a Public Defender?: Every defendant appearing in court has the right to retain an attorney. If the defendant is facing a possible jail sentence and cannot afford an attorney, the defendant should request to the Judge an appointment of counsel.

7. What methods of payments accepted for fines and costs?: We accept cash, cashier checks and credit cards.

8. Can I pay by phone or online?: Yes. To pay by phone call 816.439.4430. More information about online court payments is available online here »

9. Can I get my ticket amended without an attorney?: No. You must retain private, legal counsel to amend any type of traffic violation.

10. Will points be assessed for this ticket?: Points are placed against your driving record by the Missouri Department of Revenue according to the type of offense.

11. Is there a dress code for appearing in court?: Yes, shirt and shoes are required at all times. The following is considered inappropriate: Midriff, shorts, cutoffs, halter or tank tops, undershirts, swimsuits, hats, helmets, and/or obscene printing of material on clothing.

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My Impact Incentive Employee Wellness Program

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1. Why is the City of Liberty offering these incentives?: The City of Liberty wants to motivate its employees to improve their health and encourage them to maintain it! The City of Liberty believes in the importance of investing in its employees and we know that healthy workers are happy, productive workers. By providing employees access to programs and materials promoting health and overall well-being, the City of Liberty is ensuring that employees have the ability to reach their full potential for wellness.

2. Who is eligible for the quarterly wellness My Impact Incentive?

All City of Liberty employees are able to participate in Employee Wellness programming. Some programs (specifically Liberty Community Center personal training services) will have an associated fee; however, we also want to provide options that make wellness programming affordable and accessible to everyone, thus we offer several self-directed programs at no cost.

To be considered an “eligible” employee to earn the added incentive quarterly for the completion of these programs you must either work for the City of Liberty in a Full-Time or Part-Time capacity.

Contracted and temporary staff are still able to participate in offered programs; however, they are not eligible to earn the time off incentive.

3. What do I need to do to earn my My Impact Incentive each quarter?: Participate in and complete the requirements of at least one City of Liberty Employee Wellness program or sponsored activity each quarter (Jul 1 – Sep 30, Oct 1 – Dec 31, Jan 1 – Mar 31, Apr 1 – Jun 30) to receive My Impact Incentive credit.

4. How will I know which programs and activities are officially eligible for the My Impact Incentive?: Sign-ups and promotions for official City of Liberty Employee Wellness programs and activities will indicate eligibility for incentives, including specific requirements for completing the program or activity (such as attending a certain number of sessions, completing a post-assessment, or signing the attendance log). Remember, participation earns you the incentive; just signing up does not.
A new list of eligible activities will be sent to all City of Liberty staff and posted to the Employee Wellness section on the City of Liberty Employee Wellness webpage (www.libertymissouri.gov/EmployeeWellness) no later than the 10th of the first month of each quarter (July, October, January, April), and will be updated as new activities are added.

5. What are examples of programs and activities that are officially eligible for earning the quarterly incentive?: The following are examples of eligible activities (availability of some programming will vary by quarter): 1)Attending On-site Group Fitness Classes at the Liberty Community Center. 2)Use of fitness equipment at the Liberty Community Center, Fire Department, Water Treatment Facility and City Hall. 3)Participation in Liberty Community Center Personal Training. 4)Seasonal Programs such as Stress Buster Bingo, Common Cents, WALKtober, etc. Here are a few activities that are not eligible for incentives: 1)Wellness activities you do “outside” of the specified quarterly offerings (such as going to your own gym outside of the Liberty Community Center, attending a healthy cooking class at the grocery store, etc.). 2) Events/activities offered by the City of Liberty not listed on the official list of incentive eligible programming published on the Employee Wellness webpage (like the health presentations from Mosaic Life Care).

6. How much vacation time can I earn?

Eligible employees who meet the participation criteria for programs each quarter will earn the identified incentives based on the type of program. Each employee can earn up to four days off per year.

Eligible Programs completed Quarterly Earn:
1 - .25 day off
3 - .5 day off
6 – Full day off

Visits to the Liberty Community Center Fitness Center
12 - .25 day off
24 - .5 day off
36 – Full day off

Employees can also earn a discount on personal training sessions by completing:
X10 Personal Training Sessions
X12 Group Fitness Classes

7. When will I receive my earned incentives?: Incentives will be awarded on a quarterly basis. You will receive your incentive one month after the quarter ends. For example, if you earn the incentive for Quarter 1 (January - March), you will receive your incentive in April. These incentives do not expire after being earned and can be utilized at your convenience.

8. How will I receive my incentive?: Time off incentives will be applied directly to your vacation hours bank. Personal Training discounts are redeemable in the Health & Wellness office at the Liberty Community Center. You will be notified via email about which month to look for your earned time incentive or when you are able to pick up discount coupons in the Health & Wellness office.

9. How can I be sure that I have met the criteria for earning my My Impact Incentive for the quarter?: When you sign up for or participate in a City of Liberty Employee Wellness activity, program materials will indicate if it is eligible for My Impact Incentive and what is required in order to earn your incentive. For example, attending a certain number of sessions, completing a post-program survey, or signing the attendance log might be required in order to receive credit for the incentive. Please pay special attention to all these instructions so you don’t miss out – each individual employee is personally responsible for completing all steps for the incentive. You can always reach out to the Health & Wellness team with questions along the way.

10. Is participation in the quarterly incentive mandatory?: No. This program is completely voluntary.

11. Why should I take advantage of this incentive?: Health and wellness for the Liberty community and City of Liberty employees is everyone’s job! If we are going to lead the way to a healthy community, we must walk the talk. Our constituents deserve to feel their very best, and so do our employees. Plus, this program is a great way to become personally engaged in the management of your health and get rewarded for doing so.

12. If I earn the incentive in Quarter 1, but don’t in Quarter 2, am I still eligible to earn the incentive in Quarters 3 and 4?: Yes. You don’t need to earn the incentive in all four quarters to remain eligible.

13. I do many things outside of the Liberty Community Center or City of Liberty offered Employee Wellness programming to take care of my personal health. How can I get credit for those?: The City of Liberty takes pride in its employees participating in programs that promote healthy lifestyle habits. We encourage you to continue to participate in these activities. However, it is not feasible for the City of Liberty to track employee participation in non-City sponsored wellness activities at this time.

14. I’m already healthy and taking good care of myself. Should I still participate?: Yes! We want to create a culture of wellness as employees so we can be good role models for those we serve, our co-workers and our community. Participate in City of Liberty sponsored wellness events so you can help promote a culture of wellness and serve as a role model to your coworkers.

15. How can I get additional information about this program?: As more information becomes available about the Employee Wellness program, the Health & Wellness division will distribute this information via email and online at www.libertymissouri.gov/EmployeeWellness. You are also welcome to contact Health and Wellness Manager at 816-439-4378 or hborchardt@libertymo.gov if you have any additional questions.

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Neighborhoods

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1. How do I find out if I belong to a Home Owners' Association?: View our map (link) of home owners' associations and neighborhood groups. This map only contains those home owners' associations that have registered with the city, and therefore may be incomplete and is for informational purposes only. Map

2. Is my property located in a historic district?: View our historic district map, call 816.439.4537 or email us.
Local Historic Districts Map

3. How do I start a neighborhood watch?: Please contact the Liberty Police Department at 816.439.4715 or by email.

4. Can my neighborhood have a block party?: Please fill out our online Block Party Application in its entirety. If you have any questions about block parties or are unable to submit the application online, please call 816.439.4537.
Block Party Application

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Online Utility Bill Payment System

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1. What if I can't locate my bill in the online system?: If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

2. Do I have to enter an email address to make a payment?: Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

3. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.: Under “How would you like to pay” click on the drop-down box and choose EFT Check.

4. Will I receive a confirmation email that my bill has been paid?: Yes, you will receive a confirmation email.

5. Do I need to register to pay a bill?: No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

6. What forms of payment can I use?: You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

7. How will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

8. Can I use more than one payment method per transaction?: Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

9. How long does it take for online payments to process?: Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

10. Can I tell if my payment has been posted?: Yes, simply login to your account and select “View paid or closed invoices”.

11. How long will my payment history be maintained?: 24 months is the standard retention period.

12. Will I be able to print a copy of my bill?: Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

13. How do I change my account information?: Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call us at 816.439.4460 to change it for you.

14. What is AutoPay?: AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

15. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”: The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.

16. What are scheduled payments?: Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.

17. What is the difference between AutoPay and a scheduled payment?: AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

18. What if I already have AutoPay set up with my bank?: You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, using a credit/debit card or bank account through our online payment portal.

19. If I sign up to Go Paperless, how will I receive my bills?: You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.

20. What is Pay by Text?: Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying. You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.

21. What is Account Linking?

Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction. When registering bills under the same email address, you are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

22. Is my information secure?: Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

23. Is my credit card and checking account information safe when I pay online?: Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.

24. What is PCI Compliance and why is it so important?: PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

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Parks & Rec General

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1. What are the Community Center Hours?: Monday - Thursday: 5 a.m. - 10 p.m.
Friday: 5 a.m. - 9 p.m.
Saturday: 8 a.m. - 8 p.m.
Sunday: 9 a.m. - 6 p.m.

2. What is the Pool Schedule?: The main indoor pool schedule varies from season to season based on programs, classes and lessons.
Pool Schedule

3. How much is a Community Center Membership?: Annual members may use the facility year-round during the scheduled open hours. Fees: Youth (18 & under) $270, Adult $395, Adult Plus One Adult $685, Senior (60 & older) $325, Family $790.
For a complete list of memberships

4. In what ways can I register for a program?: You can register for many Parks & Rec programs online! See link below. You can also register in person at the Liberty Community Center, 1600 S. Withers Road, or by calling 816-439-4360.
Online registration»

5. How do I use online registration (WebTrac)?: Online registration is available to everyone who has a household in our software. If you have registered for any program in the past, you will be in the system. If you have not, give us a quick call or send an email and we can readily set one up for you. You will not need to make a trip to the Liberty Community Center or call the Welcome Desk if you use WebTrac to register.

6. What if I forgot my WebTrac password?: If you have an email address in the system and provided answers to the security questions, we can email your password to you. Just click the "Forgot your password?" link on the WebTrac™ login screen. If you did not enter an email address or answer the security questions, please call 816-439-4360.

7. When can I register for a program?: Liberty Community Center members can register beginning at 12:00 a.m. on the member registration day. Non members can register beginning at 12:00 a.m. on the non member registration days. These dates vary by the activity season. Activities will not be available online after their registration deadline.

8. What if I can’t find the activity on online registration?: In WebTrac™, go to "Search" > “Activity” > “Search”, and all activities are listed here. If you don’t see the activity, it may not be available for online registration. At this time, online registration is not available for private swimming lessons. If you have a question regarding a program that you cannot find, please call the Welcome Desk at 816-439-4360. Group exercise classes and water aerobic programs are complimentary if you are a member of the Liberty Community Center.

9. How do I register for youth sports?: You can register for many Parks & Rec youth sports leagues online! See link below. You can also register in person at the Liberty Community Center, 1600 S. Withers Road, or by calling 816-439-4360. Youth Sports»

10. How do I get to Stocksdale park?: Come visit some great amenities at Stocksdale Park. 112 acres on the eastern edge of Liberty, Stocksdale provides conservation areas of prairie and forest, one the region's most extensive mountain bike trails, a fabulous disc golf course, and Liberty's very popular Dog Park. MAP

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Planning

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1. How do I find the zoning for my property?: Please call a Planner at 816.439.4543 or zoning can be found in the interactive Zoning Map.

2. Do I have to get a permit to work on my house?: Any homeowner must obtain the proper building permits from the City for structural, mechanical, electrical and plumbing work on their homes to ensure that current building codes are met. This includes the construction of decks, pools, garages and structural remodeling. You can apply for a building permit online.

3. Can I construct a detached storage building or garage?

In most residential districts, a detached accessory building is permissible provided it fully complies with City Code and building permits are obtained. You can apply for building permits online.

All accessory buildings must respect the minimum setback requirements for the zoning districts in which they are located. View our Accessory Structure Summary Guide for more information.

Accessory Structure Summary Guide

4. Can I conduct a business in my home?: A home occupation and home office must be licensed and considered secondary to the residential use of the home. Business can only be conducted within an enclosed living area and there can be no outside storage having to do with the business. The home must maintain the residential character and customers or clients are limited. Specific requirements can be found within the Home Based Businesses Summary Guide and Section 30-80.1 of the Unified Development Ordinance. More information about home based businesses is available online here »
Home Based Businesses Summary Guide

5. Does the City require a permit for a fence?

Our Planning & Zoning now requires fences to be approved by a City Planner before construction. You can apply for a fence permit online . Please note: the fence must be constructed so that it does not impede into the established site triangle if it is on a corner lot. Fences may be erected up to side and rear property lines without a permit as long as City construction, height and material standards are respected. A Certificate of Appropriateness is required in historic districts. That application is also available online.

View our Fence Summary Guide for more information.

Fence Summary Guide

6. Can I place a temporary sign on my property?: Temporary signs can only be placed on private property and must be out of the right of way. The sign can not exceed eight square feet in area and can not be in place for more than 90 consecutive days. Garage sale and political signs are an example of temporary signs.

7. How do I apply for a Temporary Use Permit?: Please fill out our Temporary Use Permit Application online . If you have questions about whether or not your specific event would qualify for a permit, please call 816.439.4537 or email.
Temporary Use Permit Application

8. How do I get permission to have a Block Party in my neighborhood?: Please fill out our Block Party Application online at least one week prior to the event. If you have any questions relating to block parties, please call 816.439.4537 or email.

9. I live in a residential neighborhood. Can I have chickens in my backyard?: If you live in a single family residential neighborhood on a lot smaller than 30,000 square feet, you may keep up to six female chickens (hens). Please fill out the Backyard Hen Permit application online . The permit must be approved before you bring hens onto your property.
Backyard Hen Guide & Application»

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Police

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1. Can you hunt in the city limits of Liberty?: Bow and arrow hunting of deer and vermin control within portions of the city consisting of five acres or more of unplatted land is permitted only with a conventional bow and arrow during state hunting season with permission of the landowner. No hunting shall be permitted within 250 feet of any roadway, residential structure or place where domestic animals are kept. Ref: Liberty City Ordinance 22-23.
City Code

2. What are regulations regarding scooters and ATVs?: All ATVs are prohibited in parks, on sidewalks, streets, alleys and public ways. Scooters of less than 50 cc may be operated on the city streets by person with a valid Missouri driver’s license.

3. What are the ordinances pertaining to fireworks?: The discharge of non-aerial fireworks is permitted between 4:00 pm and 10:00 pm on July 3 and July 4. The shooting of aerial fireworks are permitted between 4:00 pm and 10:00 pm on July 3, and July 4 on three acre tracts of land or more. Penalties are fined increasingly by number of offenses. Fourth penalty and beyond are punishable under section 22-70 of the City Code. Ref: Liberty City Ordinance 22-20
City Code

4. Is there a group for rental property owners in Liberty?: The Police Department and the Liberty Landlords Association have teamed together to form the Liberty Safe Residence Program. This program provides lease addendums to help protect landlords from criminal activity and other issues on their properties. Contact cpouliot@libertymo.gov for more information.

5. What are the designated truck routes?: M-291 Hwy from the south city limits at Old M-210 Hwy north to the city limits at M-291 Hwy and Ash St.; US 69 Hwy from M-33/I-35 to M-33/B Hwy; I-35 from south city limits to the north city limits. Trucks shall not be permitted unless they are making deliveries or providing services on the designated truck routes. Ref: Liberty City Ordinance 20-25
City Code

6. Can I discharge a BB-gun or air soft gun in the city of Liberty?: No person is permitted to discharge any air, BB/pellet gun, rifle, gun or pistol within the city of Liberty unless it is during the participation in a firearm training program whose safety has been approved by the chief of police. Ref: Liberty City Ordinance 22-22
City Code

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Police - Online Reporting

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1. What do I do if online incident reporting is not right for me?: If your incident is an emergency, call 911. If non-emergency call 816-439-4701.

2. Can I report a crime that happened in another city?: No. If a crime took place outside of the Liberty city limits, please call the law enforcement agency of that jurisdiction.

3. What is a known suspect?: A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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RSVP Volunteers

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1. Why should I volunteer with RSVP if I am already volunteering in the community?: By joining the RSVP 'family', you help create a positive image of seniors and join one of America's oldest and largest volunteer organizations. RSVP helps you to find just the right fit for your time and interests. RSVP members have the benefit of secondary supplemental insurance coverage while at your volunteer job, a quarterly newsletter, recognition events, discounts and the continuing support of your RSVP staff.

2. Can I be an RSVP volunteer while volunteering for another organization/non-profit?: BOTH. Belonging to both organizations just makes you a part of the larger volunteer community. Very often you see volunteers wearing more than one name badge. It’s okay to be part of many organizations. The most important thing is to stay active and help in the community where it is needed.

3. What is the time commitment for an RSVP volunteer?: The amount of service can vary from a few hours a month to almost full time depending upon your preference.

4. Will I be getting called to do things all the time?: No, not if you don't wish to. We let you tell us how many or how few volunteer opportunities are the right amount for you. If you let us know your preference, we can do a better job of matching you to a potential volunteer opportunity.

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Sewer Backups

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1. What should I do if sewage backs up into my home?

-- First, take action to protect people and valuable property.

-- Keeping in mind that ceramic plumbing fixtures such as toilets are fragile, quickly close all drain openings with stoppers or plugs. Tub, sink and floor drains may need additional weight to keep them sealed. A string mop can be used to help plug toilet openings.

-- Don't run any water down your drains until the blockage has been cleared.

-- A quick check with nearby neighbors will help determine if the backup appears to be in your wastewater service line or widespread in your neighborhood. If the backup is widespread, call the Utilities Maintenance division immediately at 816-439-4763.

-- Call a plumber if the problem is contained to your wastewater service line.

2. If I call the city, what will they do about a sewer backup onto my property?

You will be asked questions about the backup timing, location, the property at risk, etc.

City personnel will check for blockages in the main line. If a blockage is found, it will be immediately cleared.

If the main line is not blocked, you will be advised to call a plumbing or sewer contractor to check your service line. Maintenance and repair of the service line is the owner's responsibility from the house to, and including, the connection to the city's main sewer. The main sewer is owned and maintained by the City of Liberty.

To minimize damage and negative health effects, you should arrange for cleanup of the property as soon as possible. There are qualified businesses that specialize in this type of cleanup if you'd prefer to not handle the cleanup yourself.

3. Is there anything I can do to prevent sewage backup into my home?

-- Avoid putting grease down your garbage disposal or household drain. It will solidify, collect debris and accumulate in city lines, or build up in your own sewer service line.

-- Never flush disposable diapers, sanitary napkins, flushable wipes (they're really not flushable) or paper towels down the toilet. They could stop up your drains and may damage your plumbing system.

-- If the lateral line in your older home has a jointed pipe system, consider whether the roots of large shrubs or trees near the line could invade and break pipes. It is a good idea to know the location of your lateral line(s). You can call the Utilities Maintenance division for assistance in locating where your service line connects to the city's sewer main. Your plumber may be able to help you further determine the location of your service line between your house and the city's sewer main.

-- If the lowest level of your home is below ground level, such as a basement floor drain, it may one day be affected by a backup. One way to prevent sewage backup through such below ground areas is to install a "back-flow valve" on the lowest drain(s). You can also use a plumber's test plug to close these drains when not in use.

-- For further information about preventive measures, contact the City of Liberty, a licensed plumber or plumbing supply dealer.

4. What does the municipality do to prevent this problem?

-- Every attempt is made to prevent backups in the public wastewater system before they occur.

-- Sewer lines are specially designed to prevent accumulation and stoppages.

-- In addition, we have maintenance crews that are devoted to inspecting and cleaning wastewater lines throughout the city on a regular schedule.

-- Degreasing chemicals are sometimes injected into lines in areas that are prone to stoppages, such as those near restaurants, apartments or high-density housing developments.

-- Even with our maintenance schedule, however, backups are often beyond the city's control. Most that do occur are confined to the sewage pipeline, rather than backing up into a home.

5. Will insurance cover any damage to my home or property?: In the majority of cases, a special rider will need to be added to your homeowner’s or renter’s insurance policy to cover damages related to sewage backups or water damage. This optional coverage is usually not very expensive, but you must request that it be added to your policy. Check with your insurance agent about this policy provision.
As with the majority of municipalities in the country, the city cannot assume full financial responsibility for damages resulting from sewage backups, since most stoppages are related to conditions that are beyond the city’s control. That is why it is important that property owners confirm that they are adequately insured - particularly if areas of their home lie below ground level. Call your insurance agent today to have this coverage added to your policy.

6. How and where should I report a sewer backup?: Utilities crews are on call 24 hours a day to assist you. In an emergency such as a sewer line backup, contact the Utilities Maintenance division at 816-439-4763. After hours and on weekends, please contact the Police non-emergency line at 816-439-4701.

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Silver Center

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1. How old do I need to be to use the Silver Center?: Any one 60 and over or between 18-59 with a current Social Security disability award letter.

2. How much does it cost to eat lunch at the Silver Center?: For those 60 and older, a donation of $2 per person is suggested. Those aged under 60 will be charged $7.

3. Do I need to be a Liberty resident to participate at the Silver Center?: You don’t have to be a Liberty resident to eat lunch or participate at the Silver Center.

4. Do I need to be a member of the Liberty Community Center to participate at the Silver Center?: You do not need to be a member of the Liberty Community Center to participate at the Silver Center. The Liberty Community Center even offers a FREE Senior fitness class Mon-Wed and Friday 9:45-10:30 a.m However, to utilize other Community Center equipment and facility amenities, you will need a community center membership or day pass.

5. I think of a senior center as full of old people, but I am still very active. Why should I come?: There is something for everyone at the Silver Center. The center is a place to meet new and old friends, a work out place, a favorite place to eat lunch, a social club, a great movie spot, a beloved hang out, and a great place to learn. Come and see all the great things we have to offer

6. I don't know if I will fit in, will some one introduce me to people?: Everyone is welcome at the Silver Center. With so many programs and activities there is bound to be something you can enjoy. Our friendly staff and volunteers will introduce you to some of the nicest people in town.

7. The Liberty Silver Center offers so much. Are your programs affordable for someone on a fixed income?: Yes! The City of Liberty and the Area Agency on Aging fund a majority of the programs offered. Your voluntary donations help to enhance our services including classes, lectures, exercise activities and much more. Although there are modest fee associated with some activities, there are plenty of free activities and programs available.

8. How can I make a financial donation to contribute to the good work at the Liberty Silver Center?: The Liberty Parks & Recreation Charitable Fund accepts donations and is a 501 (c) (3).

9. Where is the Liberty Silver Center?: The Liberty Silver Center is located inside the Liberty Community Center, 1600 S. Withers Rd.

10. I no longer drive. How can I get to the Silver Center?: The Liberty Access transportation provides free transportation to Liberty residents who are 60 and older to the Silver Center. We pick you up from your home around 8:30 a.m. and take you back right after lunch.

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Solar Power

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1. Is my home or commercial property right for a PV system?

A photovoltaic (PV) system needs unobstructed access to the sun for most or all of the day throughout the year. PV panels are relatively unaffected by changing weather and the modules are angled to catch the sun, not snow, so any snow that does collect melts quickly. Here are some important tips that will help you determine if your property is right for PV:

- PV systems are best installed on a southern exposed roof. However, some east or west exposures may also be acceptable.

- PV systems are ideally mounted parallel with the roof. A 30 degree roof pitch is ideal for the Kansas City region. It’s best to ensure there is no shading of the area between the hours of 9 a.m. and 4 p.m. Shading can include trees, chimneys, TV antennas, satellite dishes, dormers and gables.

- A PV system can be installed on any well-structured roof. If your roof is older and needs to be replaced in the near future, you may want to replace it at the same time your PV system is installed.

- The amount of roof space needed for a PV system is based on the output and type of system. Your roof size and orientation will determine how much PV you can install on your roof.

2. How do I select an installer for my PV system?

If you want to purchase a PV system, you are probably going to need a PV installer. You can check your local phone directory under Solar Energy Equipment or view a pre-screened contractors list at www.nabcep.org/installer-locator. It is always advisable to obtain several bids before making a selection.

Your PV installer must also possess a current license with the City. You can verify a current license by calling the City Clerk’s division at 816.439.4417.

Before you purchase a PV System:

- Shop around to compare prices before choosing a PV contractor. Compare system features, warranties and expected annual electrical output.

- Get two or three estimates from different contractors to compare pricing and PV systems.

- Ask each PV contractor for customer references.

- Be sure your PV contractor provides you with a written contract that includes equipment pricing, installation costs, model numbers and warranty information. Make sure you know when to expect delivery and installation of your PV system.

- Understand your PV warranty and that you know who is responsible for honoring the warranty (the installer, dealer, builder or manufacturer).

- Verify that the PV system you receive matches the equipment listed on your contract.

- The PV contractor will assist you in obtaining all building permits and inspections. Your PV system must be inspected and approved by a City building inspector and the public utility before it can become operational.

- If you live in a historic district, you must obtain a Certificate of Appropriateness from the Historic District Review Commission prior to obtaining building permits. Please contact a Preservation Planner at 816.439.4537.

- If you live in a homeowners’ association, obtain all required approvals from the Architectural Review Committee as applicable.

- Ask your PV contractor to review maintenance and operation of your new system. Be sure the contractor reviews your PV manual with you prior to completion of the installation.

3. What incentives are available for PV construction?

- KCP&L Solar Rebates Program (residential): www.kcpl.com/solar

- KCP&L Missouri Solar Electric Rebate Application: www.kcpl.com/~/media/Files/Save%20Energy%20and%20Money/solarrebateapp.pdf

- Net metering frequently asked questions: http://www.kcplsave.com. Select “MO” and type “net metering” into the search function.

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Stormwater

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1. What do I do about storm water drainage or creek erosion issues?

Most drainage concerns on private property are a private or civil matter. The City has no jurisdiction or responsibility for drainage or erosion issues on private property unless a public facility is contributing directly to the problem. New developments in the City of Liberty are subject to compliance with the City stormwater management ordinance addressing control of volumes and quality of stormwater discharges.

For more information, or to report erosion and drainage concerns associated with public facilities or new commercial developments, you may contact the Engineering Division at publicworks@libertymo.gov or 816-439-4500.

2. How do I report an erosion or sedimentation control issue at a construction site?

Building construction sites are required to utilize and maintain adequate Erosion and Sedimentation Control (ESC) measures per the conditions of the building permit. To report erosion and drainage concerns on building construction sites, you may contact the Building Permit & Inspections Department at 816-439-4530.

Undeveloped lots in residential subdivisions, large land disturbance areas (grading, earthmoving, etc.), and City public works projects are required to utilize and maintain adequate ESC measures per the conditions of the City Land Disturbance Permit or City construction contract.

To report erosion and drainage concerns on undeveloped or Public Works construction sites, you may contact the Engineering Division at publicworks@libertymo.gov or 816-439-4500

3. How do I report stormwater pollution or illicit discharges?

To report spills, dumping or draining of pollutants to the street, storm drain, drainageway, or waterway, contact the City of Liberty Engineering Division at publicworks@libertymo.gov or 816-439-4500.

For spill emergencies after normal business hours, please contact the Liberty Fire Department at 816-439-4310.

4. Where can I find out more about stormwater quality and additional stormwater quality resources?: Visit the City of Liberty Stormwater Quality Homepage or contact the City Engineering Division either at publicworks@libertymo.gov or 816-439-4500. You can navigate directly to the stormwater quality webpage from the City homepage: Home > Departments > Public Works > Stormwater Quality Homepage

5. Where can I find out more about stormwater quality and additional stormwater quality resources?: Visit the City of Liberty Stormwater Quality Homepage or contact the City Engineering Division via email. You can navigate directly to the stormwater quality webpage from the City homepage: Home > Departments > Public Works > Stormwater Quality Homepage

6. How do I report stormwater pollution or illicit discharges?: To report spills, dumping or draining of pollutants to the street, storm drain, drainageway or waterway, contact the City of Liberty Engineering Division via email. For spill emergencies after normal business hours, please contact the Liberty Fire Department at 816.439.4310.

7. How do I report an erosion or sedimentation control issue at a construction site?: Building construction sites are required to utilize and maintain adequate erosion and sedimentation control (ESC) measures per the conditions of the building permit. To report erosion and drainage concerns on building construction sites, you may contact the Building Permit & Inspections Department at 816.439.4530. Undeveloped lots in residential subdivisions, large land disturbance areas (grading, earthmoving, etc.) and City public works projects are required to utilize and maintain adequate erosion and sedimentation control (ESC) measures per the conditions of the City Land Disturbance Permit or City construction contract. To report erosion and drainage concerns on undeveloped or Public Works construction sites, you may contact the Engineering Division via email.

8. What do I do about stormwater drainage or creek erosion issues?: Most drainage concerns on private property are a private or civil matter. The City has no jurisdiction or responsibility for drainage or erosion issues on private property unless a public facility is contributing directly to the problem. New developments in the City of Liberty are subject to compliance with the City stormwater management ordinance addressing control of volumes and quality of stormwater discharges. For more information or to report erosion and drainage concerns associated with public facilities or new commercial developments, you may contact the Engineering Division via email.

9. What do I do about storm water drainage or creek erosion issues?: Most drainage concerns on private property are a private or civil matter. The City has no jurisdiction or responsibility for drainage or erosion issues on private property unless a public facility is contributing directly to the problem. New developments in the City of Liberty are subject to compliance with the City stormwater management ordinance addressing control of volumes and quality of stormwater discharges. For more information or to report erosion and drainage concerns associated with public facilities or new commercial developments, you may contact the Engineering Division at 816.439.4500.

10. How do I report a public stormwater drain issue?: The City of Liberty is responsible for keeping public storm water drains open so that water can easily flow into the storm water drains and conveyance system. If you are experiencing water drainage problems due to a stopped up public storm drain, please contact the City of Liberty Street and Storm Sewer Maintenance Division at 816.439.4514.

11. How do I report an erosion or sedimentation control issue at a construction site?: Building construction sites are required to utilize and maintain adequate erosion and sedimentation control (ESC) measures per the conditions of the building permit. To report erosion and drainage concerns on building construction sites, you may contact the Building Permit & Inspections Department at 816.439.4530. Undeveloped lots in residential subdivisions, large land disturbance areas (grading, earthmoving, etc.) and City public works projects are required to utilize and maintain adequate erosion and sedimentation control (ESC) measures per the conditions of the City Land Disturbance Permit or City construction contract. To report erosion and drainage concerns on undeveloped or Public Works construction sites, you may contact the Engineering Division at 816.439.4500.

12. How do I report stormwater pollution or illicit discharges?: To report spills, dumping or draining of pollutants to the street, storm drain, drainageway or waterway, call the City of Liberty Engineering Division at 816.439.4500. For spill emergencies after normal business hours, please contact the Liberty Fire Department at 816.439.4310.

13. Where can I find out more about stormwater quality and additional stormwater quality resources?: Visit the City of Liberty Stormwater Quality Homepage or contact the City Engineering Division at 816.439.4500. You can navigate directly to the stormwater quality webpage from the City homepage: Home > Departments > Public Works > Stormwater Quality Homepage

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Streets

Show All Answers

1. How do I report a pothole or street problem?: The City of Liberty is responsible for repairing and maintaining streets within the City limits. There are several ways you can report a pothole. "Let Us Know": Click on the “Let Us Know” button on the left and you’ll be taken to the “Citizen Request Tracker.” If you haven't already, register as a user and then enter the pertinent info regarding the pothole. After you submit a request, an email will be routed to the appropriate department or staff member for response or resolution. You can log in to view the status of their requests and staff will email you when the pothole has been filled. Use your iPhone: Once you’re a registered user of the Citizen Request Tracker (CRT), you can even submit issues via your iPhone. The CRT iPhone App keeps a history of all your requests, keeps a profile of your information and submits requests right from your iPhone. With the CRT iPhone App -- GPS will pinpoint your location -- You can take pictures with your phone and submit them with your request -- You can see a history of your requests -- Your profile information is stored on your app Give us a call: If there is a pot hole or a street problem, please call the City of Liberty Streets and Storm Sewer Maintenance Division at 816.439.4515 with a location and description of the problem. If you are calling after hours you can leave a message at 816.439.4522.

2. Who do I contact if a traffic signal light is malfunctioning at an intersection?: The location of the traffic signal determines who has jursidiction over its maintenance. The Missouri Department of Transportation (MoDOT) maintains traffic signals on State highways such as M-291, US-69, M-33 and M-152. The City of Liberty maintains traffic signals on City streets. To report a malfuntioning traffic signal on a State route, please contact MoDOT customer service at 816.622.6500. To report a malfunctioning traffic signal on a City street, please contact the City Engineering Division at 816.439.4501.

3. How do I report a street light outage?: The City of Liberty contracts with evergy for the installation and maintenance of its street lights. All street lights that are malfunctioning should be reported to evergy for repair. To contact evergy, please call 816-513-9595 and report the address, location or pole number of the inoperable street light. You may also submit your report online.

4. How do I report damaged or missing traffic signs?: The City of Liberty is responsible for repairing or replacing damaged or missing street signs within the City limits. The repair/replacement schedule will be based on the necessity of the sign with stop and yield signs receiving the highest priority. If there is a damaged or missing street sign, please contact the City of Liberty Street and Storm Sewer Maintenance Division at 816-439-4515. If the sign is a stop or yield sign and it is after work hours, please contact the Liberty Police Department at 816-439-4701.

5. How do I report roadway debris?: The City of Liberty is responsible maintaining streets within the City limits.
If there is debris in the streets that needs to be removed, please contact the City of Liberty Streets and Storm Sewer Maintenance Division at 816-439-4514.

6. How do I locate utility lines on my property?: Missouri One Call (Dig Rite) provides the exact location of utility lines. If you need a location of utility lines on your property, please contact Dig Rite at 1-800-DIG RITE or 1-800-344-7483 or 811.

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Trash & Recycling

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1. When is my trash, recycling, and yard waste pick-up day?

You can find out what day of the week trash, recycling, and yard waste is picked up through this online interactive map! Zoom into your neighborhood or type in your specific address to verify your trash pick up day. If you still have questions, call 816.439.4503.

Remember that

2. What CAN and CANNOT be recycled curbside?: Check out this handy flier from RecycleSpot.org that lists what you can and can’t put in your curbside recycling bin.

3. Can I recycle glass?: Residents can recycle GLASS at the drop off facility. This is a FREE service offered by Ripple Glass. Just look for the purple recycling bin at the drop-off facility located at 400 Suddarth.

4. How can I dispose of Household Hazardous Waste (HHW)?

Liberty Area residents may participate at no charge in the Regional Household Hazardous Waste collection program. This includes access to permanent facilities in Kansas City and Lee's Summit, plus access to a mobile event held in Liberty each fall.

Permanent Facilities
Kansas City Facility
4700 Deramus
Open Thursday, Friday and Saturday.
Appointments are required
Call 816.513.8400 to schedule a time an appointment

Lee's Summit Facility
2101 S.E. Hamblen Road
Open April through November from 7 a.m. to 12 p.m. on the first Saturday of each month.
Appointments are required
Call 816.969.1805.

The following is a list of sample items that can be disposed of safely at the permanent facilities:
Lawn and garden chemicals
Paints and paint related products
Automotive fluids
All types of batteries
Pesticides
Household Cleaners
All types of fuels and solvents
Fluorescent tubes

Please keep waste materials in their original containers and do not mix them.

For more information on HHW collection facilities or mobile events, visit RecycleSpot.org.

5. Where can I dispose of tree limbs?: A tree limb disposal yard is available during the last few days of April and October and often after major storms. The disposal site is located on new 210 Highway, approximately ½ mile east of Highway 291. Residents should watch for signage on the north side of new 210 Highway identifying the site area. Only tree limbs may be brought to the area. Other yard waste will not be accepted. No commercial vehicles will be allowed to access the site.

6. Can I use my own cart and old recycle bin?: Use of the carts provided by Republic Services for solid waste and recycling is required as they are constructed specifically for use with semi-automated/automated collection vehicle equipment.

7. Why do we have so many recycling carts?: Carting for the collection of residential solid waste has been common in many areas of the country for several years. The semi-automated or fully automated collection system has proven to be faster, safer, cleaner, and more economical to consumers.
This new program also is intended to help the environment by reducing what is sent to landfills, and thereby making recycling easier. The sturdy, lidded carts also will help keep our community clean by making it more difficult for critters to overturn your trash cans. And as an added benefit, Allied Waste will rebate the City 50% of the value of all recycling collected

8. Why are the carts so large?: The carts are large, particularly the recycling carts, to make recycling easier for residents, especially now that more materials are accepted for recycling. They are also the most common sized carts used for this type of program. The City recognizes that there are situations in certain segments of the community concerning aspects of the program. Staff has worked with Republic Services to develop alternatives for those with special circumstances.

9. My cart is broken. How can I get a replacement?: If you're trash or recycling cart is broken, please call our Public Works Department at 9816.439.4503 and they will coordinate delivery of a replacement cart with Republic Services.

10. What do I do with my carts if I am moving or relocating?: The trash and yard waste carts are the property of Republic Services. Each container is assigned to a specific address. If a resident moves or relocates the container is to remain at the property.

11. What are the benefits of a carted collection system?: Containers are on wheels for easy roll out to the curb.
Containers are sturdy and durable to reduce tipping and spilling.
Containers help neighborhoods look neater and cleaner.

12. Do we need to set the carts out in a special way?: Be sure to place your cart so that the arrows on top of the lid face toward the street. Doing so will allow the drivers to run quicker and smoother pickups, making their routes more efficient. If possible try to ensure your carts are far enough away from any obstacles (trees, poles, mailboxes, cars, etc.) so that the automated arm on the trash truck can easily reach your cart.

13. Do my recyclables need to be bagged and tied?: No. Additional, recyclables do not need to be separated. Simply add materials to your cart as generated.

14. Do I have to take advantage of curbside recycling?: You can choose to utilize the curbside recycling program with the carts or to take your recyclables to the City's drop-off collection center at 400 Suddarth.
The City's recycling program is paid for with the sanitation service charge on residents' water bills. Payment for recycling is required whether or not residents participate in curbside recycling collection. The fees for trash and recycling help fund some of the other sanitation services in the City's program.

15. What does this cost me?: The cost of this solid waste service (trash & recycling) is just $16.99 per month (as of Jan. 1, 2019)

16. How do I return the yellow lidded recycling cart if I don't want the cart and/or don't want to use curbside recycling collection?: For those residents wishing NOT to participate in the City’s curbside recycling program the yellow lidded recycling cart can be returned to Republic Services. Residents are reminded that curbside collection of recycled materials will only be made from yellow lidded carts provided by Republic Services. Residents may continue to use the City drop-off recycling center located at 400 Suddarth in lieu of using curbside collection. To arrange for the return of the recycling cart, call the City’s Public Works Department at 816.439.4517. When calling, please provide the address for the pickup.

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Unidirectional Flushing Program

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1. What is UDF?: UDF is a process by which water is forced through a water pipe at a velocity high enough to remove material build-up from within the pipe. The water used during the UDF process is discharged through a fire hydrant. Material removed in this process is harmless and requires no special treatment. UDF consists of isolating a particular pipe section or loop (typically through closing appropriate valves) and exercising the hydrants in an organized, sequential manner. Because the process isolates small sections of the water distribution system at a time, the UDF program will take 6-7 months to complete.

2. Why is UDF Important?: During normal demand conditions water typically moves through the underground pipes at a low velocity. This slow movement allows mineral deposits to accumulate in pipes over time. Mineral buildup can restrict water flow in the pipes, accelerate corrosion rates, and contribute to unfavorable water aesthetics (e.g. taste, odor, & color.) Periodic flushing removes the mineral deposits and is critical to maintaining water quality and the water system. The UDF procedures help ensure that pipe sections are completely cleaned and flushed while avoiding simply moving debris from one part of the system to another.

3. Does UDF waste water?: UDF is preventative care. The amount and cost of water used during UDF is a fraction of the cost of repairing lines and pipes from lack of maintenance. In fact, a UDF program relies more on water velocity than quantity, using up to 40 percent less water than other conventional flushing methods

4. How will I be affected?: You will probably not even be aware that UDF is occurring in your neighborhood. Flushing crews will be working between 7:30 am – 3:00 pm, Monday through Friday. When UDF is occurring, you may notice water being discharged from a fire hydrant. Select hydrants will be opened for water main flushing. While the hydrants are open, customers on that block may experience discolored water, a small drop in water pressure, or a temporary interruption of service. If you have no water pressure or service has not been returned within 30 minutes, please notify the City at 816.439.4763 or 816.439.4545 as soon as possible. If you need assistance after 3:30 pm notify Utilities Maintenance Division at 816.985.5197.

5. What if my water is discolored?: Should a discoloration of the water appear, do not be alarmed this is normal. It is recommended you do not use the water or do laundry for about two hours. After two hours, run your faucets for a few minutes to make sure the water is clear and then resume normal water use. If water does not clear within a few hours, please notify the City at 816.439.4763 or 816.439.4545.

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Utilities

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1. How do I report water main breaks and wastewater (sewer) back-ups?: The City of Liberty Utilities Department is responsible for operating, repairing and maintaining drinking water and wastewater infrastructure within the City limits. If there is a water main break or a wastewater back up, please contact the City of Liberty Utilities Maintenance Division at 816.439.4763. If the problem has occurred after working hours, please contact the Liberty Police Department at 816.439.4701.

2. Who do I contact to locate water or utility lines?: If you need to locate any utility lines such as water, sewer, electrical, natural gas or communication, contact Dig Rite at 1.800.344.7483.

3. What can I do to prevent sanitary sewer overflow?: Don’t contaminate the system with foreign objects and substances such as kitchen grease, automotive fluid, diapers, paper towels, feminine products, etc. These types of items regularly clog sewers in urban areas and often cause sewer back-ups not just for the offending party, but also in neighboring homes. Gutters and other storm water management systems should never be routed to a sanitary sewer. If you become aware of such a connection, immediately sever the connection and/or report the connection to the City of Liberty Utilities Maintenance Division at 816.439.4763. Install a back-flow preventer, a one-way valve device designed to prevent sanitary sewer overflows. If you have a back-flow preventer installed on your sewer line, you must be aware that it is designed to close when the sewer is flowing beyond its capacity, as can occasionally occur during a heavy rainfall. If you use your internal drains while the backflow valve is closed, you can create a flooding situation in your own home. Do not use your laundry machine, dishwasher, shower or bath; and minimize the use of sinks and toilets while valve is closed.

4. Are there backflow prevention device requirements in the City?: Yes. All backflow devices for irrigation or domestic use, commercial and residential are required to be tested annually by June 1 each year with a DNR backflow form submitted to the City of Liberty. Failure to comply will result in disconnection of water service to protect the potable water system from cross contamination.

5. What should I do if I experience a sanitary system overflow?: Contact the City of Liberty Utilities Maintenance Division at 816.439.4763. If the problem occurs outside of normal working hours, which are Monday-Friday, 8 a.m. to 4:30 p.m., please contact the Liberty Police Department at 816.439.4701. You can expect the maintenance crew to respond in a timely manner. Day, time and workload do affect response capability. If it is determined that there is no problem in the City sewer main, you may choose to have your lateral line checked by a plumber. The City will not choose, recommend or contact a plumber for you. You have a responsibility to mitigate your damages as soon as possible. For insurance purposes, it is advisable to document any damage and take photographs prior to beginning clean-up; but if unable, you should not wait to begin sanitizing your home. Due to the nature of a sewer system, it is not always reasonable or in the community’s best interest for the City to reimburse property owners in the event they experience damage from a sewer back-up. Every incident must be reviewed on a case-by-case basis in order to determine if the City has any liability for the damage and responsibility to reimburse. Citizens are highly encouraged to maintain an insurance policy that covers instances of sanitary sewer overflow or back-up. If you do decide to request reimbursement from the City for damages incurred, contact City Hall during normal working hours at 816.439.4441, and ask for Human Resources/Loss Control. All requests for reimbursement will be filed with the City’s third-party insurance carrier. The City considers all determinations made by the insurance carrier to be final.

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Utility Billing

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1. How often am I billed?

Once a month.

Liberty utility bills are split into two billing cycles. Utility bills are mailed monthly and due each month.

Cycle 1 is distinguished by an account number beginning with a 1 (i.e. 199.9999). These bills are mailed on or about the 25th of each month and are due the 20th of the following month. For inquiries email us or call 816.439.4460.

Cycle 2 is distinguished by an account number beginning with a 2 (i.e. 299.9999). These bills are mailed on or about the 10th of each month and are due the 5th of the following month. For inquiries email us or call 816.439.4460.

2. What should I do if I have a question about my bill?: You can contact the Finance Department at 816.439.4460 or email Cycle1@libertymo.gov

3. I received a Shut-Off Notice, what should I do?

Pay your bill immediately! You can make a payment at City Hall, 101 E Kansas St, or sign on to our website and make a payment.

Utility service will be disconnected if a delinquent bill is not paid by the due date shown on the delinquent notice. When utility service has been disconnected for bill non-payment, the full amount of the past due balance plus a reconnection fee of $25.00 must be paid before service will be reinstated.

Customers who make payment before 2 p.m. will have water service restored the same day. Customers who make payment after 2 p.m. will have water service restored on the next business day. Meter technicians will not reconnect service and leave water on if the customer’s meter indicates that water is flowing through the meter. Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection.

Any customer who has been disconnected, but has not already paid a $150 deposit, will be required to pay a total deposit of $150 prior to reconnection. Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.

4. How is my bill calculated and what is included in my monthly bill?

Your monthly bill includes rates and fees related to water, sewer, and sanitation. The following rates are for a residential customer. The minimum residential monthly bill is $45.26.

Water is billed at minimum charge of $10.06 for 1,000 gal or less, and then is charged on a descending rate based on consumption.
Sewer is $15.40 per 1,000 gallons.
Solid waste (trash and recycling) is $17.70 per month. There is a discounted rate for seniors of $10.75

The City offers a Water and Sewer Utility Bill Credit Program, which is an income-based water/sewer utility bill credit program for qualified senior citizens/disabled individuals. It provides a 15% reduction in the water and sewer rates to qualified residents.

Water rates»

5. What is a winter water average?: A winter water average benefits customers by allowing for an average sewer consumption to be billed during the summer months when customers are using more water to maintain yards and gardens. Your winter water average is based on your average water consumption during the months of November, December, January and February. It is automatically applied to your account in April. If you wish to have the winter water average removed, please call 816-439-4460.

6. Does the City of Liberty offer payment arrangements?

We offer a one-time promise-to-pay agreement to extend your payment up to two weeks.

Payment arrangements on delinquent accounts may be made one time per calendar year. Customers seeking a payment arrangement are required to sign a Promise to Pay Agreement in person. The agreement will extend the customer’s payment due date two weeks from the delinquent payment due date, at which time the past due and current charges must be paid.

Payment arrangements cannot be made for a customer whose water has already been shut off for non-payment of their utility bill. Customers desiring to learn more about payment arrangements should call the utility office at 816.439.4460.

Customers failing to adhere to the conditions of their payment agreement will not be provided any future opportunities to enter into future payment agreements.

7. Is there a fee for online payments or bank drafts?: NO FEES! Unlike many communities across the metropolitan area, the City of Liberty does not charge a convenience fee for this service.

8. Is there a fee for late payments?: The fee for paying your bill late is 10% of what is past due for water and sewer.

9. If my service is shut-off for non-payment, is there a fee to get it turned back on?

When utility service has been disconnected for bill non-payment, the full amount of the past due balance plus a reconnection fee of $25 must be paid before service will be reinstated.

Customers who experience a water disconnection are expected to shut off all faucets prior to water reconnection or have someone at their place of service at the time of reconnection. Any customer who has been disconnected, but has not already paid a $150 deposit, will be required to pay a total deposit of $150 prior to reconnection. Customers who have a deposit on file that is not equal to $150 will be required to pay the difference to bring the deposit amount up to $150. This is in addition to the payment for the past due amount and $25 reconnect fee. Cash, money orders, credit or debit cards will be the only form of payment accepted after service has been disconnected.

10. Is there a senior citizen discount?

Liberty offers two credit or discount programs.

1. Qualified senior citizens / disabled individuals are eligible for a 15% reduction in their water and wastewater rates on their utility bill.

2) Liberty residents 65 years of age and older can benefit from a 50% reduction in the trash portion of the City of Liberty solid waste charges. It is not income based. Learn more»

11. Where can I pay my bill?

There are a number of ways to pay your city utility bill.

Online: Visit https://libertymissouri.watersmart.com/ and set up an account to access, manage and pay your bill online.
By Phone – Using a Credit/Debit Card or E-Check
- You can call (855) 495-0704 (24 hours a day; 7 days a week; 365 days a year)
Mail in Your Payment: Please attach your stub and write your account number in the memo section of your check. The mailing address is City of Liberty, P.O. Box 801737, Kansas City, MO 64180-1737
Pay in Person
- At the cashier’s window inside City Hall, 101 E Kansas St.
- Drop Boxes
  - In the drop box located across from the Liberty Police Department on Missouri St. The night drop is collected at 8 a.m. on weekdays.
  - In the drop box located at the Liberty Community Center at 1600 S. Withers Rd. **Drop box payments are not posted until the next business day.**

12. What are some of the benefits of receiving my bill electronically?: It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

13. What are some of the benefits of paying a bill online?: Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

14. What if I can’t locate my bill?: If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

15. Do I have to enter an email address to make a payment?: Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

16. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.: Under “How would you like to pay” click on the drop-down box and choose EFT Check.

17. Will I receive a confirmation email that my bill has been paid?: Yes, you will receive a confirmation email.

18. Do I need to register to pay a bill?: No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

19. I forgot my Password, how do I access my account?: Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

20. What forms of payment can I use online?

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

21. If I pay online, how will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

22. Can I use more than one online payment method per transaction?: Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

23. How long does it take for online payments to process?: Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

24. Can I tell if my payment has been posted?: Yes, simply login to your account and select “View paid or closed invoices”.

25. How long will my payment history be maintained?: 24 months is the standard retention period

26. Will I be able to print a copy of my bill?: Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

27. How do I change my account information?: Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call us to change it for you.

28. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”: The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.

29. What are scheduled payments?: Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.

30. What is the difference between AutoPay and a scheduled payment?: AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

31. What if I already have AutoPay set up with my bank?: You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.

32. If I sign up to Go Paperless, how will I receive my bills?: You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.

33. Can I start receiving paper bills again?: Yes, simply login and click on Paperless. Then, select “No” and save your changes.

34. What is Pay by Text?: Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying. You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.

35. What is Account Linking?

36. Is my information secure?: Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

37. Is my credit card and checking account information safe when I pay online?: Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.

38. What is PCI Compliance and why is it so important?: PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

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